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Credits are the in-app balance you use to get a temporary number. You buy them in one-time packs through the App Store; there is no subscription. Each service and country has its own credit cost, which is shown before you confirm. Credits do not expire, have no cash value and cannot be transferred to another account.

Credits are deducted when a number is assigned to you. They are returned to your balance automatically if no SMS arrives within the 20-minute window. You can also cancel a number yourself once 5 minutes have passed, as long as no SMS has arrived yet; the credits are returned straight away. If the number provider does not accept the cancellation at that moment, simply wait: the number will expire and the credits will be returned automatically. Once an SMS has been received, the credits for that number are not returned.

Some websites and apps refuse or delay codes to temporary numbers, limit codes for some countries, or detect numbers that have been used before. Check that you entered the number exactly as shown, including the country code, and that you chose the right service. If nothing arrives, try a different country or wait for the automatic refund and try again later. We cannot guarantee that a particular service will accept a number or send a code.

No. Each number is reserved for you for 20 minutes only. Numbers come from third-party providers and may later be assigned to other people, who could then receive messages sent to that number. Do not use a SafeLine number for an account you may need to recover later, for banking or payments, or as a two-factor login method. We cannot get a past number back for you.

All payments are processed by Apple, so we cannot issue money refunds ourselves. To request one, go to reportaproblem.apple.com or open the App Store, tap your profile, then Purchased, and follow Apple's steps. Apple decides on refund requests. If a purchase is refunded by Apple, the matching credits may be removed from your balance.

Credits are added after Apple confirms the payment, which usually takes a few seconds. Close and reopen the app and check your balance. If the credits are still missing, email us your User ID and the Apple receipt (order ID) from your purchase confirmation email, and we will check it.

Email support@codexia.app with the subject "Account deletion" and include your User ID (Settings → tap your User ID to copy it). We delete your account, rental history, received messages and sign-in record within 30 days and confirm by email. Any remaining credits are lost when the account is deleted. Purchase records we must keep under tax and accounting law are retained for the legally required period. Deleting the app alone does not delete your account.

We keep what is needed to run your account: an anonymous account ID, your credit balance and purchase history, and the history of numbers you used, including the text of the messages you received. We do not use advertising SDKs or track you across other apps. See our Privacy Policy for the full details.